Returns & Refunds Policy
Last updated: August 31, 2026
We want you to encounter fragrance thoughtfully. Because fragrance is personal and opened cosmetic products cannot be resold safely, we encourage sampling before purchasing a full bottle.
Eligible returns
You may request a return of an unopened, unused and saleable 100 ml bottle or 10 ml travel spray within 14 calendar days after delivery. The product must remain in its original, sealed packaging with all components intact. A return is not authorized until Maison Fidé confirms it in writing.
Non-returnable items
- 10 ml travel, 2 ml samples and discovery items.
- Opened, sprayed, used, altered or damaged fragrance, except when defective on arrival.
- Personalized or engraved products.
- Gift cards.
- Final-sale items and promotional gifts.
- Items purchased from another retailer; contact the original seller.
How to request a return
- Email concierge@maisonfide.com within 14 days of delivery with your order number and the item you wish to return.
- Wait for return authorization and instructions. Do not send a parcel without authorization.
- Pack the item securely using the original protective packaging where possible and ship it by the authorized method within 7 days after approval.
Return shipping
For change-of-mind returns, original shipping charges are not refunded and an approved return-shipping cost may be deducted from the refund. Because alcohol-based fragrance is regulated, do not mail a return using an unauthorized service. Maison Fidé will cover reasonable return shipping for verified damaged, defective or incorrect items.
Inspection and refunds
Returned products are inspected before approval. If accepted, the refund will be issued to the original payment method for the eligible merchandise amount, less any disclosed return-shipping cost. Allow up to 10 business days after approval for processing; your bank or card issuer may require additional time. We will notify you if a return is rejected because it does not meet this Policy.
Damaged, defective or incorrect orders
Contact us within 72 hours of delivery with your order number and clear photographs of the carton, label, packaging and product. Keep all packaging. After review, we may replace the item, refund it or provide another remedy required by law. Minor variations in color, packaging texture or scent perception are not necessarily defects.
Exchanges
We do not offer direct exchanges. If your return is approved, place a new order for the preferred item. Replacement of a verified damaged, defective or incorrect item is handled separately.
Orders purchased with promotions
Refunds reflect the amount actually paid. If a return causes the remaining order to fall below a promotion threshold, the refund may be adjusted to account for the promotion, to the extent permitted by law. Promotional gifts must be returned unopened or their stated value may be deducted.
Consumer rights
This Policy does not limit any non-waivable warranty, cancellation or consumer-protection right available under applicable law.