Shipping & Delivery

Last updated: August 31, 2026

 

This Shipping & Delivery Policy applies to purchases made from Maison Fidé, operated by Fidé Beauty and Wellness LLC (“Maison Fidé,” “we,” “us,” or “our”).

 

Order processing

In-stock orders generally require 2–4 business days to process before shipment. Business days exclude weekends and U.S. federal holidays. Processing may take longer during launches, restocks, promotions or severe weather. A shipping confirmation with tracking will be sent when the carrier accepts or scans your parcel.

Shipping estimates

Delivery estimates shown at checkout begin after processing and are estimates, not guarantees, unless we expressly state otherwise. We will maintain a reasonable basis for any shipment time we advertise. If we cannot ship within the promised timeframe, we will provide any notice, consent option or refund required by applicable law.

Rates and free shipping

Available services and rates are calculated at checkout. Complimentary U.S. standard shipping may be offered when an order meets the threshold displayed at checkout after discounts and before taxes. Gift cards, duties and taxes do not count toward a free-shipping threshold. Promotional shipping offers may change or include exclusions.

Fragrance shipping restrictions

Alcohol-based fragrance is regulated for transportation. Certain expedited, air, international, military, territorial, P.O. box or forwarding-address services may be unavailable. The options shown at checkout reflect current carrier availability but may change after review. If we cannot lawfully or safely ship your order, we will contact you and issue a refund for the affected item or order.

International orders

Where international checkout is available, the recipient is responsible for customs duties, import taxes, brokerage fees and local charges unless checkout expressly states that they are included. Customs may delay delivery. We cannot mark purchases as gifts or declare a value lower than the actual transaction value.

Address accuracy

Please confirm your shipping address before placing an order. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfillment begins. Additional shipping charges may apply if a parcel is returned because an address was incomplete, incorrect or refused.

Tracking, loss and delivery issues

Tracking can take up to 48 hours to update. If tracking shows delivered but you cannot locate the parcel, check the delivery area and household, then contact the carrier. Contact us within 7 calendar days of the delivery scan so we can review available options. Carrier investigations and replacement eligibility depend on the facts and applicable law.

Damage or incorrect items

Email concierge@maisonfide.com within 72 hours of delivery. Include your order number and clear photographs of the shipping carton, shipping label, internal packaging and affected product. Keep all packaging while we review the claim. We may offer a replacement, refund or other remedy as appropriate.

Preorders

When an item is sold as a preorder, the product page will state the expected shipment window. If an order contains preorder and in-stock items, we may hold the order to ship together unless split shipping is offered. You may cancel an unshipped preorder by contacting us, subject to applicable law.

Risk of loss

Title and risk of loss transfer as provided by applicable law and the carrier terms associated with your shipment. Nothing in this Policy limits rights that cannot lawfully be waived.

Contact

Questions about shipping may be sent to hello@maisonfide.com. Include your order number when possible.